Rezeki66 Privacy Policy – Malaysia Member Personal Data Protection

1 Introduction & Scope of Privacy Policy

Rezeki66 ("we", "our platform") respects the privacy of every individual who uses our services and is committed to protecting the personal data you provide to us. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your personal information.

This policy applies to all registered members, website visitors, and any individual who interacts with the rezeki66 platform through our website, mobile app, or any official communication channels. This includes data collected during the registration process, platform usage, financial transactions, and interactions with our customer support team.

We understand that your trust is our most valuable asset. That is why we are committed to ensuring your personal data is handled in a transparent, responsible, and secure manner. If you have any questions about this policy, do not hesitate to contact us through the available support channels.

2 Types of Personal Data We Collect

Rezeki66 collects various types of personal data depending on how you interact with our platform. Below is a summary of the data categories we collect:

We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive data such as medical information, political views, or religious beliefs unless required by law.

3 How We Collect Personal Data

Your personal data is collected through various channels when you interact with rezeki66:

• Account Registration: Information you provide directly when opening a new account, including your name, email, phone number, and date of birth.
• KYC Verification: Identity documents you upload for identity verification purposes, such as a copy of your ID card or passport.
• Financial Transactions: Information collected automatically when you make a deposit or withdrawal through our payment system.
• Platform Usage: Data automatically generated when you use the platform, including access logs, game history, and device information.
• Cookies & Tracking Technologies: Information collected via cookies and similar technologies while you browse our website — see Section 7 for full details.
• Customer Support: Communication records when you contact our support team via live chat, email, or other channels.
• Third-Party Sources: In certain situations, we may receive information from recognised identity verification service providers or fraud prevention agencies.

4 Purpose of Personal Data Use

Rezeki66 uses collected personal data solely for the following legitimate and stated purposes:

• Account Management: Creating, managing, and maintaining your member account, including login processing and session verification.
• KYC & AML Compliance: Verifying your identity to meet legal requirements related to anti-money laundering and counter-terrorism financing.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely and efficiently.
• Platform Security: Detecting and preventing fraud, account abuse, collusion, and other unlawful activities on the platform.
• Responsible Gaming: Monitoring gambling habits to identify signs of problem gambling and offering appropriate assistance when needed.
• Service Communications: Sending important notifications relating to your account, transactions, policy changes, and platform updates.
• Marketing (with consent): Sending promotional information, exclusive offers, and platform updates — only where you have given your consent.
• Service Improvement: Analysing usage patterns to improve platform functionality, user experience, and game offerings.
• Legal Compliance: Fulfilling legal obligations, complying with regulatory directives, and responding to valid legal processes.

We will not use your data for any purpose other than those stated above without first obtaining your consent.

5 Data Sharing & Disclosure

Rezeki66 does not sell or trade your personal data. However, in certain limited situations, we may share data with the following parties:

• Payment Providers: Data required to process transactions is shared with relevant payment processors and financial institutions, subject to strict confidentiality agreements.
• Game Service Providers: Game software providers may receive the minimum technical data required to deliver a seamless gaming experience.
• Legal Authority: We will disclose data when required by a court order, regulatory directive, or valid legal obligation.
• Fraud Prevention Agency: Certain information may be shared with recognised agencies for fraud prevention and member protection purposes.
• Business Partners: In the event of a takeover, merger, or sale of company assets, data may be transferred to the new entity subject to notification to members.

All third parties who receive personal data from us are required to maintain the confidentiality of that data and use it only for permitted purposes. They are not allowed to use your data for any independent marketing purposes.

6 Data Security Measures

Rezeki66 continuously invests in security infrastructure to ensure your personal data remains protected at all times. The following are the key security measures we have implemented:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using the latest SSL/TLS technology, which cannot be compromised.
• Multi-Layered Firewall: Our servers are protected by advanced firewall systems that monitor and filter traffic in real time.
• Two-Factor Authentication (2FA): Members are encouraged to enable two-factor authentication to add an extra layer of security to their account.
• 24/7 Monitoring: Our security team continuously monitors systems to identify and respond to any threats or suspicious activity.
• Regular Security Audits: Independent security audits are conducted periodically by qualified third parties to identify and address any vulnerabilities.
• Internal Access Controls: Only authorised personnel have access to member personal data, and all access is logged and monitored.
• Secure Data Backup: Data is regularly backed up to a secure, encrypted location to ensure service continuity in the event of an incident.

While we take all reasonable measures, no security system can guarantee absolute security. In the event of a security incident involving your data, we will notify you within the timeframe required by law.

7 Cookies & Tracking Technologies

Rezeki66 uses cookies and similar tracking technologies to enhance the user experience and analyze platform usage patterns. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting information about how users interact with our website to help us improve platform performance and functionality.
• Functional Cookies: Saving your preferences such as language, display settings, and login details for a smoother return experience.
• Analytics Cookies: Helping us understand traffic patterns and aggregate, anonymised user behaviour for continuous improvement purposes.

You can control and manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the rezeki66 platform. Continued use of our platform after a cookie notice is considered your consent to the use of cookies as described.

8 Your Rights as a Member

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data. Rezeki66 respects and supports the exercise of these rights:

To exercise any of the above rights, please contact our support team. We will process your request within 14 working days. If we are unable to fully fulfill your request, we will provide a clear explanation of the reason.

9 Data Retention Period

Rezeki66 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by applicable Malaysian law.

• Active Account Data: Retained for as long as your account is active and for a reasonable period after account closure for support purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian legal requirements relating to financial records and AML.
• KYC Documents: Retained for a minimum of 5 years from the account closure date in accordance with regulatory compliance requirements.
• Communication Logs: Support chat records and emails are retained for 2 years for reference and dispute resolution purposes.
• Technical & Log Data: System logs and technical data are retained for 12 months before being securely deleted.

When data is no longer needed and there is no legal obligation to retain it, we will securely delete or anonymise it using methods that ensure it cannot be recovered or identified.

10 Contact Us & Policy Updates

If you have any questions, concerns, or complaints regarding this privacy policy or how we handle your personal data, please contact our team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week within the rezeki66 platform.
• Support Email: [email protected] (displayed as text only, not a hyperlink)
• FAQ Section: Visit FAQ page for answers to frequently asked questions.

Rezeki66 reserves the right to update or amend this privacy policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any amendments will be published on this page with a clear effective date.

We will notify members of significant changes via their registered email or in-platform notifications before the changes take effect. Continued use of the platform after an amendment is published constitutes your acceptance of the updated policy.